Other

Errors

• My Thermostats are heating up the wrong zone
• Programmer is Offline
• Heat pump error

Miscellaneous

• Does the Passiv Smart Thermostat require a subscription to use?
• I’m a homeowner - can I buy the Passiv Smart Thermostat?
• How to find your Hub ID
• For how long will my Passiv Smart Thermostat receive updates?
• How can I contact the Passiv team?

Heat Pumps

• Does the Passiv Smart Thermostat impact my heat pump's warranty?
• What heat pumps does the Passiv Smart Thermostat work with?

Controls

• Can I use other heating/energy devices with the Passiv Smart Thermostat?
• Does the Passiv Smart Thermostat work in a system where the radiators are fitted with TRVs?
• Does the Passiv Smart Thermostat support underfloor heating with room zones?
• How do I connect my system to the internet?

Compliance

• Statement of Compliance - Product Security and Telecommunications Infrastructure Act