If your Hub is offline, this means that the Passiv Hub has lost connection to the internet. This has two main causes:
- The ethernet connection between the Hub and your router has been broken. In this instance, check that the ethernet cable is firmly connected to both the Hub and the Router. There may also be a fault with the ethernet cable itself - try and different cable and see if the issue persists.
- Your router has lost internet connection. See if you can connect to your WiFi with other devices. If you can’t then you will have to wait for your WiFi to return before the Hub can connect.
This could also mean that your Hub has lost power. In this instance, check that the power cable hasn't fallen out. If it is still securely plugged in, you may be able to resolve the issue by restarting the Passiv Hub. The Hub is powered by a 3-pin plug, connected from a standard socket the underside of the device. Turn off the socket or unplug the device, and leave it unpowered for 1 minute. Then restore power to the device. Wait a few minutes for the Hub to reconnect with the Programmer, and check to see if the problem persists. If you are still experiencing the issue then this may be due to a wiring fault. In this case we recommend contacting your installer to investigate further.