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Homeowner Help Centre
For support using the Passiv app, Thermostat and Programmer to control your home heating and hot water.
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In-home controls
For help with the Passiv Thermostat, Programmer or Hub.
App
All questions relating to setting up or using the Passiv app.
Other
All other questions relating to the Passiv Smart Thermostat.
Featured articles
How to use the Passiv Programmer
How to use the Passiv Thermostat
Can I turn off the preheating function?
What is ecoHeat?
Does the Passiv Smart Thermostat require a subscription to use?
I’m a homeowner - can I buy the Passiv Smart Thermostat?