App

Notifications

• App error: Something’s gone wrong
• App Errors
• What does the “Thermostat is offline” notification mean?
• What does the Hub offline notification mean?

Overrides

• How do I cancel an override on the App?

Schedules

• Do I have to set up heating and hot water schedules?
• My home isn’t reaching the temperatures I want.

Account Management

• Common sign in issues.
• I've forgotten my password, how do I reset it?
• How do I sign out of the app?
• Why do you need my postcode?
• I’m changing my internet provider - will this impact my service/is there an action for me to take?
• I want to delete my Passiv account.

See all 7 articles

Account Onboarding

• How to set up the Passiv app
• Help with scanning the QR code.
• Can I use the Passiv app without internet in my home?
• Hub onboarding troubleshooting
• Where can I find my Hub?
• Connecting your Hub to the Passiv app

ecoHeat

• Can I turn off the preheating function?
• What is ecoHeat?
• Where can I find my electricity tariff rates?
• What's the difference between ecoHeat on and off?
• Setting up Solar optimisation
• How do I change my tariff?

See all 10 articles

Miscellaneous

• My hot water percentage seems wrong
• How to use the Passiv app
• I have battery storage in my home. How should I operate my heating?
• How can I update my heat pump size?
• My Analysis graphs look wrong.
• How do I send feedback?

See all 9 articles