Notifications
Overrides
Schedules
Account Management
- Common sign in issues.
- I've forgotten my password, how do I reset it?
- How do I sign out of the app?
- Why do you need my postcode?
- I’m changing my internet provider - will this impact my service/is there an action for me to take?
- I want to delete my Passiv account.
Account Onboarding
ecoHeat
- Can I turn off the preheating function?
- What is ecoHeat?
- Setting up Solar optimisation
- How do I change my tariff?
- What tariffs can ecoHeat optimise my heat pump to?
- Will I still be able to control my heating when I want if ecoHeat is on?
Miscellaneous
- I have battery storage in my home. How should I operate my heating?
- How can I update my heat pump size?
- My Analysis graphs look wrong.
- How do I send feedback?
- How do I change the name of my heating zones?
- How do I get the app onto my device?