If you experience any error notifications in the Passiv app, there are certain steps you can take to solve them. See the table below for links to help pages on certain errors.
| Error Name | Help Article |
| Hub is offline | What does the Hub offline notification mean? |
| /Thermostat Name/ is offline | What does the “Thermostat is offline” notification mean? |
| /Thermostat Name/ battery is low | How do I charge my thermostat? |
| Programmer offline | Programmer is Offline |
| Service Unavailable | Service Unavailable |